How to Contact Amazon HR – Phone Number, Email, and Support Details (2025)

Amazon’s Human Resources (HR) department handles everything from payroll issues and employee benefits to job verification, recruitment, and workplace concerns. And If you’re an Amazon employee, job applicant, or former staff member needing HR assistance, finding the right contact method can be tricky.

That’s why I’ve decided to tell you about how you can contact to Amazon Human Resource department to discuss your problem. Further, this guide shares everything you need to know about reaching the Amazon HR phone number, to alternative ways to contact.

The main Amazon HR phone number in the United States is +1-888-892-7180. This number connects you directly to the Employee Resource Center (ERC), which is Amazon’s official HR support line for employees.

You can call this number for:

• Payroll or benefits inquiries
• Time-off or attendance questions
• Verification of employment
• Workplace or policy concerns
• New hire onboarding support

If you prefer to contact Amazon HR by email, use:

• hr@amazon.com (for general HR inquiries)
• ERC@amazon.com (for employee resource-related concerns)

When emailing HR, always include:

• Your full name and employee ID (if applicable)
• Department or location
• A clear subject line, e.g., “Payroll Issue – Seattle Warehouse”
• A short summary of your concern

For current Amazon employees, the fastest way to contact HR is through the MyHR portal.
You can log in via: https://hr.amazon.com.

Inside the portal, you can:

• Open HR tickets directly
• Access pay statements and tax forms
• Submit leave requests
• Update personal or bank information
• Chat with HR representatives online

If you’ve applied for a job at Amazon and need help with your application or interview, use: myhiring@amazon.com. Or visit the Amazon Jobs Support page: https://www.amazon.jobs/en/support.

You can ask about:

• Job application status
• Interview schedules
• Background check updates
• Candidate verification

Amazon uses The Work Number, a third-party verification service, for confirming current or former employee details.

• Visit: https://www.theworknumber.com
• Call: 1-800-367-5690

Provide Amazon’s employer code: 10155. This service helps verify income, position, and employment dates securely.

If phone or email support isn’t accessible, you can reach HR through alternative channels:

• Amazon A to Z App – HR chat for employees
• Amazon Career Choice Portal – For education and training support
• Amazon Employee Helpdesk – On-site HR office in fulfillment centers
• LinkedIn – Message verified Amazon HR representatives directly

Most HR queries get responses within 24 to 48 hours, depending on your region and issue type. If you don’t hear back, consider:

• Following up via phone after 2 business days
• Checking your spam/junk folder for email replies
• Reopening your HR ticket via MyHR

Besides the efficient HR functionality and frequent responses using the Amazon HR phone number, Amazon is still working to improve its policies and provide a better environment for its employees. The company is still striving to develop a more captivating job environment to get the best workforce in the world.

The Employment Resource Center is to solve the queries and problems. The HR department provides information about new employment vacancies, guidance, and tips. Both departments work in coordination with each other. And this is the secret that Amazon has been ruling the online market for many years.