Salesforce’s New Slackbot: How the AI Agent is Changing Work Inside Slack
Salesforce has turned Slackbot into a powerful AI work agent powered by Anthropic’s Claude that can search, summarize, and take action across enterprise tools directly inside Slack.
Salesforce has officially rolled out a new generation of Slackbot, turning the familiar assistant inside Slack into a full AI-powered work agent.
Powered by Anthropic’s Claude model, the upgraded Slackbot is now generally available to Business+ and Enterprise+ customers, and it represents Salesforce’s most serious push yet into agent-driven workplace AI.
Unlike older versions of Slackbot, which mostly handled automated messages and simple reminders, this new release is designed to act like a digital coworker that understands your company’s conversations, files, and tools.
What the New Slackbot Can Do
The updated Slackbot can now:
- Answer questions using data from Slack conversations, files, and channels
- Search connected apps like Salesforce, Google Drive, Box, and Confluence
- Summarize discussions, draft emails, and create project briefs
- Schedule meetings by checking calendars and finding available times
- Prepare users for meetings by pulling relevant documents and context
Because Slackbot runs inside Slack, it understands who you work with, what channels you belong to, and which files you are allowed to access. Salesforce says the bot “only sees what you can see,” respecting permissions and access controls.
This makes it different from standalone AI tools like ChatGPT, which are not connected to internal company systems unless documents are manually uploaded.
Powered by Anthropic’s Claude
Salesforce confirmed that Slackbot is currently using Anthropic’s Claude AI model, though the company is testing alternatives as well. Claude is designed for enterprise use, focusing on reasoning, document understanding, and safer outputs.
Salesforce CTO Parker Harris said that the new Slackbot was built specifically for corporate workflows rather than general web chat.
“People who think they can replace Slack and Salesforce with ChatGPT are crazy,” Harris said, pointing out that external chatbots do not connect to secure enterprise systems.
Why Salesforce Built This Now
Salesforce has faced investor concerns over whether AI tools could replace traditional enterprise software. Its stock has fallen about 18% over the past year, even as AI companies and chipmakers surged.
Slackbot is part of Salesforce’s strategy to prove that AI strengthens enterprise platforms rather than replaces them.
By embedding AI directly inside Slack, Salesforce keeps users inside its ecosystem while making everyday work faster.
Salesforce CEO Marc Benioff now reportedly uses Slackbot instead of ChatGPT to work with internal documents like earnings scripts and planning materials.
Enterprise-Grade Privacy and Security
Because Slackbot works with sensitive company data, Salesforce emphasizes that it follows Slack’s security and compliance standards.
- Slackbot only accesses data that the user is authorized to view
- No data is shared across teams without permission
- All interactions stay within Slack’s enterprise security environment
This is a key selling point for large organizations that cannot upload confidential documents to public AI tools.
Early Users Say Slackbot Saves Time
Demetri Salvaggio, VP of customer experience at Engine, said Slackbot helps him track missed messages and review daily activity.
He estimates the tool saves him 45 minutes to an hour per week, mainly by reducing manual searching and message scanning.
Salesforce employees have also been using Slackbot internally for months, and Harris says it has become the most adopted internal tool in the company’s 27-year history.
How It Compares to Microsoft and Google
Microsoft Copilot and Google Gemini already offer AI inside Office and Workspace apps, but Salesforce believes Slackbot has an advantage because Slack is the center of daily work communication.
Instead of searching through emails, documents, and chat threads separately, Slackbot lets employees ask one question and get a curated, context-aware answer.
That makes it especially valuable in fast-moving teams where important decisions are buried inside conversations.
What’s Coming Next
Salesforce plans to expand Slackbot beyond text. According to Harris, future versions will include:
- Voice interaction
- Web browsing
- Deeper cross-app automation
The goal is to turn Slackbot into a true AI employee agent that can operate across systems, not just answer questions.
People Also Ask
What is the new Slackbot by Salesforce?
The new Slackbot is an AI-powered workplace assistant built into Slack that can answer questions, search files, summarize conversations, and take actions like scheduling meetings.
Who can use the upgraded Slackbot?
The new Slackbot is available to Slack Business+ and Enterprise+ customers starting January 13, 2026.
What apps can Slackbot connect to?
Slackbot can connect to tools like Salesforce, Google Drive, Box, Confluence, and calendars, which allows it to search documents and retrieve work data across platforms.
Can Slackbot schedule meetings?
Yes. Slackbot can check your calendar, find available time slots, and schedule meetings automatically from a simple text prompt.
Will Slackbot get voice or web browsing features?
Salesforce has confirmed that future updates will include voice interaction and web browsing capabilities.
